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Policy
Reservations that are cancelled more than 4 days before the starting time of the scheduled service can qualify for a full refund minus our fixed administration fee*. Reservations cancelled between 3 and 4 days before the starting time of the scheduled service can qualify for a 75% refund minus our fixed administration fee*. Reservations cancelled between 2 and 3 days before the starting time of the scheduled service can qualify for a 50% refund minus our fixed administration fee* of 18%. Cancellations received within 2 days before the starting time of the scheduled service cannot qualify for a refund. In the event that we have to cancel a trip due to bad weather or other reasons out of our control, we will provide a full refund and also waive the fixed administration fee*. To claim your refund, please email reservations@livvadventures.ca. We process cancellations and refunds within 5 business days. We encourage our guests to be ready 15 minutes before the scheduled service. LivvAdventures Travel and Transportation Inc. is not responsible for missed scheduled services. We are also not responsible for missed connections or flights due to traffic, weather, road conditions or any other circumstances outside of our control.
More Info
This activity requires a waiver to be signed prior to boarding our bus and going on the Joffre Hike. We will provide you with the waiver form.